Some time ago I had a problem with a user’s Outlook profile not opening. So as usual, I went straight to Control Panel to troubleshoot the e-mail profile, but to my surprise the shortcut to Mail 32 Bits was not functioning.
After searching around for a while, I found a workaround that didn’t require to rebuild the user’s profile.
And the workaround is:
Create a shortcut for “C:Program Files (x86)Microsoft OfficeOffice14MLCFG32.CPL”
Go to Start -> Run and type Control MLCFG32.CPL or Control MLCFG64.CPL – if 32 or 64 bits.
And that is it, the Mail console we all know is available again.
Just a couple of notes on this.
1. If you use the shortcut version of the workaround, the path might vary depending on your Office version and installation path.
2. This is a workaround. It will not solve the issue with the user profile, but might give you some more time to plan.